For service technicians working in the field, getting quick answers to complex questions can be daunting, especially when they're in a tight spot and their hands are full.
offers an easier way. Its hands-free, speech-recognition technology puts a virtual advisor and supervisor in the ear of the service technician.
“It eliminates barriers to getting and using information,” says Jonathan Berman, CEO.
Berman founded Kextil in 2011 with two colleagues, Jordan Cohen and Alex Rudnicky, co-CTOs and world-class experts in the voice recognition field. The company has been lying low, in stealth mode, developing the technology until recently.
Their first product, which is in beta, gives technicians access to important and complex information using a headset and voice commands. Several global enterprises have signed on, including oilfield service companies, advanced manufacturers, semiconductor and medical equipment companies.
The product solves two problems at once, explains Berman. It helps technicians to comply with best business practices and it accelerates the processing of data and paperwork.
“Workers need their hands and eyes to push buttons and turn parts,” he says. “They can’t always look up needed information, which leads to mistakes.”
Kextil employs two full-time, five in total, and is planning for major growth and a new office space in the coming year.
Innovation Works invested in Kextil in 2012. The company is busy raising $2 million that will assist in launching its first commercial version.
Writer: Deb Smit
Source: Jonathan Berman, Kextil